The latest is a complaint by Marcus Phugh of Wrexham, who writes in a letter to The Telegraph: "I sent off my passport, application form and a postal order for 30 pounds to VFS Global, the new agent that handles Indian visa applications. That was four weeks ago and I have heard nothing since."
Phugh says he sent the passports by special delivery so he knows
they have arrived at the VFS office. "However, VFS's tracking service
says 'record not found'. Nobody answers the phone or responds to emails and faxes."
He says he is concerned that the reason for the delay is visa fees may have gone up since he sent in his application, but is unable to verify. "We go on holiday next month and I am worried that the visas will not arrive."
Phugh says he sent the passports by special delivery so he knows
they have arrived at the VFS office. "However, VFS's tracking service
says 'record not found'. Nobody answers the phone or responds to emails and faxes."
He says he is concerned that the reason for the delay is visa fees may have gone up since he sent in his application, but is unable to verify. "We go on holiday next month and I am worried that the visas will not arrive."
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